Stock items from the main engine sections of the site can be returned for refund of the item value within 14 days providing that the item and it's original packaging are not damaged. Any signs of having been fitted to an engine, miss handled, soiled or damaged in any way will result in the refund request being rejected.
Special order items are considered a personalised order and as such, those supplied correct to part number and in good order cannot be returned to us for any refund, replacement or exchange.
Please inform us using the contact link of items incorrectly supplied, damged in transit or faulty imediately.
The item should then be returned to us and when we receive it the following action will be taken :
Incorrect supply - The correct item will be sent and return postage refunded.
Damaged in transit(please read shipping notes above) - The item will be re-sent and return postage refunded.
Faulty parts - We will examine/test the part to ensure that it has not been incorrectly fitted, damaged or abused in any way. If it is found to be faulty, we will replace it, and refund the return postage. We will ask for the engine details required for Briggs & Stratton's warranty proceedure by e-mail prior to shipping the replacement.
If the part is for any reason not suitable for warranty reimbursement, we will notify you of our findings and upon request it will be returned to you together with the reason for rejection.