Ordering, Delivery & Returns

Ordering genuine Briggs & Stratton parts should be simple, whether you’re in the UK or one of the many countries we ship to. This FAQ section answers the most common questions customers ask online about placing orders, delivery times, shipping options, and how our returns process works. With fast, reliable UK and worldwide delivery and support from authorised Briggs & Stratton specialists Current page, we make it easy to get the right parts quickly and resolve any issues smoothly.

Q = Are you an authorised Briggs & Stratton dealer?

Yes — Briggsbits is an authorised Briggs & Stratton dealer. Our team includes former Briggs & Stratton UK staff and technicians who have worked for an official UK Distributor. Members of the team have also acheived the Briggs & Stratton MST (Master Service Technician) accreditation, ensuring expert advice and providing genuine OEM parts every time.

Because of this background, we’re able to offer:

- Accurate parts identification using official Briggs & Stratton systems

- Expert technical guidance based on real factory-level training

- Genuine OEM components sourced through authorised channels

- Trusted support for homeowners, repairers, and commercial users

In short, you’re buying from a supplier with official status, genuine parts, and decades of Briggs & Stratton experience behind the counter — not just a reseller.

Q = Can I get technical advice before ordering?

Absolutely. Our team is always happy to provide expert technical advice before you place an order. We can help you confirm compatibility, guide you through Briggs & Stratton diagrams, and even identify the correct part from photos to make sure you get exactly what you need before buying.

Because members of the Briggsbits team have worked for Briggs & Stratton UK and for an official UK Distributor for Briggs, and have achieved the MST (Master Service Technician) accreditation, you’re getting guidance from people with genuine factory-level training and hands-on experience with the full Briggs & Stratton engine range.

This means you can rely on us for:

- Accurate part identification

- Help interpreting model numbers and code dates

- Advice on superseded or updated part numbers

- Guidance on common faults and what parts typically resolve them

- Confirmation before ordering to avoid returns or delays

Whether you’re unsure about a part number, need help matching a component to your engine, or want reassurance before checkout, we’re here to help you get it right first time.

Q = How long does delivery take?

Delivery times can depend on your location, but we aim to get our genuine Briggs & Stratton parts to you as quickly as possible. UK orders are dispatched promptly and stock items usually delivered within a few working days, thanks to our fast and reliable UK shipping service. International customers benefit from the same efficient turnaround, with worldwide delivery available to more than 20 countries.

If your order includes a special-order item, we’ll source it directly from Briggs & Stratton using the fastest method available to minimise delays. If an item is marked as special order but you need it urgently or want to confirm the latest lead time, simply contact us and we’ll check availability and expected delivery straight away.

Once your order is placed, our team picks, packs, and ships it without delay so you receive the correct parts quickly and can get your equipment back up and running.

Q = Do you ship Briggs & Stratton parts outside the UK?

Yes. We currently ship to 70+ countries worldwide with tracked delivery options.

If you need an item from our range but don't see you country listed when checking out, just contact us, one the team will confirm shipping options for you.

Email Address - contact@briggsbits.co.uk
Phone Number - +44 (0)1747 356048

Q = What if I order the wrong part?

This can happen, so don't panic! The first step is to contact us and speak with a member of the team, we’ll help you identify the correct part to avoid repeat issues. We can also then assist you with arranging the return and refund for the part you've ordered in error.

Email Address - contact@briggsbits.co.uk
Phone Number - +44 (0)1747 356048

Q = Can I return unused parts?

Yes — you can return unused, unopened parts as long as they are still in resaleable condition. If you’ve ordered the wrong item or no longer need it, simply contact our team and we’ll help arrange the return and refund, just as we do when a part is ordered in error .

To make the process smooth:

- Parts must be unused and uninstalled

- Packaging should be intact and undamaged


Please contact us first so we can confirm the correct return details and avoid delays
Email Address - contact@briggsbits.co.uk
Phone Number - +44 (0)1747 356048